Responsible Gambling Policy

This Responsible Gambling Policy is provided by , located at . We are committed to providing a safe, enjoyable, and responsible gaming environment for all of our guests at Orvelique Hotel Stay in Palmerston North.

Gambling can be an entertaining and exciting leisure activity when approached responsibly. However, we understand that for some individuals, gambling can become a serious problem that affects their wellbeing, relationships, and financial stability. We take this responsibility seriously and are here to support anyone who may need guidance or assistance.

Our Commitment

At Orvelique Hotel Stay, we believe that responsible gambling is a shared responsibility — between our staff, our guests, and the wider community. We are fully committed to:

  • Providing a safe and transparent gaming environment for all guests.
  • Training our staff to recognise signs of problem gambling and to respond with care, empathy, and professionalism.
  • Offering practical tools and resources to help guests stay in control of their gambling activity.
  • Strictly enforcing age restrictions to prevent underage gambling.
  • Displaying clear and accessible information about responsible gambling throughout our premises and on this website.
  • Cooperating fully with New Zealand's gambling regulations and the requirements set by the Department of Internal Affairs.
  • Continuously reviewing and improving our responsible gambling practices to better serve our guests and community.

We want every guest who chooses to gamble at our venue to do so freely, informedly, and within their personal limits. You are always welcome to speak to a member of our team if you have any concerns — about yourself or someone else.

18+ Age Policy

Access to gambling facilities at Orvelique Hotel Stay is strictly restricted to persons who are 18 years of age or older. This is not only a legal requirement under New Zealand's Gambling Act 2003, but also a moral obligation we uphold without exception.

What This Means in Practice

  • All guests who appear to be under the age of 18 will be asked to provide valid photo identification before being permitted to access any gaming area.
  • Accepted forms of identification include a valid passport, New Zealand driver's licence, or another government-issued photo ID.
  • Any individual who is unable to provide satisfactory proof of age will be respectfully refused entry to gaming areas.
  • Our staff are trained to carry out age verification checks consistently and without discrimination.
  • It is a criminal offence to allow a person under the age of 18 to gamble, and we take all necessary steps to prevent this from occurring.

If you are aware of or suspect that a minor has gained access to our gaming facilities, please alert a member of our staff immediately. We appreciate your help in keeping our environment safe for everyone.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually and can be difficult to recognise — both for the individual experiencing it and for those around them. Being aware of the warning signs is an important first step toward getting help.

Signs You May Have a Gambling Problem

You may wish to reflect honestly on the following questions. If several of these apply to you, we gently encourage you to seek support:

  • Do you spend more money on gambling than you can comfortably afford to lose?
  • Do you find yourself gambling to escape stress, anxiety, depression, or personal problems?
  • Have you tried to cut back or stop gambling but found it difficult or impossible?
  • Do you lie to family members, friends, or colleagues about how much you gamble or how much you have lost?
  • Have you borrowed money, sold possessions, or engaged in dishonest behaviour in order to fund your gambling?
  • Do you feel irritable, restless, or anxious when you are not gambling?
  • Do you often return to gambling after losing money in an attempt to win it back?
  • Has gambling negatively affected your work, study, relationships, or mental health?
  • Do you find that you need to gamble with increasingly large amounts of money to feel the same level of excitement?
  • Have you ever considered or attempted self-harm as a result of gambling-related stress or loss?

Signs That Someone You Care About May Have a Problem

  • They frequently talk about gambling or seem preoccupied with it.
  • They are secretive or evasive about their finances or whereabouts.
  • They are experiencing unexplained financial difficulties, such as unpaid bills or requests to borrow money.
  • Their mood, behaviour, or personality has changed noticeably.
  • They seem withdrawn, anxious, or depressed, particularly after gambling sessions.
  • They neglect responsibilities at home, work, or school.

Please remember — if you are worried about someone, speaking to them with compassion and without judgment can make a tremendous difference. You do not have to wait until things reach a crisis point to reach out for support.

Self-Exclusion and Responsible Gambling Tools

We offer a range of tools to help our guests maintain control over their gambling. These tools are completely confidential, and our staff are trained to handle all requests with the utmost sensitivity and respect.

Self-Exclusion Programme

If you feel that you need a break from gambling or that your gambling is causing harm, you can voluntarily request to be excluded from our gaming facilities. Self-exclusion means that you will be refused access to the gaming areas at Orvelique Hotel Stay for an agreed period of time.

  • Self-exclusion can be arranged for a minimum period of three months, or for longer durations if preferred.
  • To begin the self-exclusion process, please speak privately with a member of our management team or visit the venue's customer services desk.
  • All self-exclusion requests are treated with complete confidentiality.
  • You may also contact us in writing or by telephone to initiate a self-exclusion arrangement.

Additional Responsible Gambling Measures

  • Voluntary Spending Limits: You can request to set personal spending limits on your gambling activity at our venue. Our staff will assist you with this process discreetly.
  • Reality Checks: We encourage all guests to take regular breaks from gambling, check in with how they are feeling, and consider whether they are still gambling for enjoyment.
  • Staff Support: Any member of our team can provide you with information about responsible gambling resources and local support services at any time — simply ask.
  • Cooling-Off Period: If you feel overwhelmed in the moment, you can ask to take a temporary break or cooling-off period from the gaming area without formal self-exclusion.
  • Exclusion of Third Parties: If you are concerned about a friend or family member gambling at our venue, you may speak with our management team in confidence about the situation.

Taking control of your gambling is a sign of strength, not weakness. We are proud to support anyone who chooses to use these tools, and we will always treat such requests with dignity and care.

Gambling Helplines and Support Services

If you or someone you know is struggling with gambling, please know that help is available right now. You do not need to be in crisis to reach out — support services are there for anyone who has questions or concerns about their gambling. All services listed below are free and confidential.

New Zealand Support Services

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Available 24 hours a day, 7 days a week.
    Website: www.pgf.nz
  • Gambling Helpline (New Zealand)
    Free helpline: 0800 654 655
    Text support: 8006
    Available 24 hours a day, 7 days a week. Trained counsellors provide free, confidential support for problem gambling.
    Website: www.gamblinghelpline.co.nz
  • Lifeline Aotearoa
    Free helpline: 0800 543 354
    Available 24 hours a day, 7 days a week. General mental health and crisis support.
    Website: www.lifeline.org.nz
  • Need to Talk? (1737)
    Free call or text: 1737
    Available 24 hours a day, 7 days a week. Talk or text with a trained counsellor.
    Website: www.1737.org.nz

International Support Services

  • GamCare (United Kingdom)
    Free helpline: +44 808 802 0133
    Available 24 hours a day, 7 days a week. Provides information, advice, and support for anyone affected by problem gambling.
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Free helpline: +44 808 8020 133
    A leading charity providing free information, advice, and counselling for problem gambling.
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    National Problem Gambling Helpline: +1 800 522 4700
    Available 24 hours a day, 7 days a week. Call, text, or chat online. Serves anyone in the United States affected by problem gambling.
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A worldwide fellowship of people who share their experiences to help each other recover from problem gambling. Find a meeting near you or online.
    Website: www.gamblersanonymous.org
  • Gordon Moody Association (United Kingdom)
    Phone: +44 1384 241292
    Provides residential treatment and therapy for people with severe gambling disorders.
    Website: www.gordonmoody.org.uk

Please do not hesitate to reach out to any of these services. Asking for help is a courageous and important step, and there are compassionate professionals ready to listen and support you — no matter where you are in the world.

Contact Us

If you have any questions about this Responsible Gambling Policy, wish to request a self-exclusion, or would like to speak with someone at our venue about gambling-related concerns, please do not hesitate to get in touch with us:

  • Venue: Orvelique Hotel Stay, Palmerston North
  • Legal Entity:
  • Address:

Our team is here to help, and all enquiries related to responsible gambling will be handled with complete discretion, respect, and care. You are never alone in this — we are here for you.